We aim to deliver to mainland UK within 7 working days, by Royal Mail First Class post, unless otherwise requested, UK orders only. All our Products are Hand Prepared to Your Order, contain the Highest Quality of Raw Material and Active Ingredients to Produce the Very Best Results, that Speak for Themselves. They are brand new, boxed and dispatched by First Class Post same working day if ordered by 12pm, otherwise next working day. Product Information Policy All products are supplied with full instructions of how and when they are best applied, together with full ingredient listing, when purchased via our website or directly from us. Please call us if you wish to have a complete personal treatment specific to your needs or if you require any advice with your purchases. KEEP OUT OF REACH OF CHILDREN. For External Use Only. Keep Out of Eyes. Not Tested On Animals. Our Returns Policy Within 7 days from receipt Hairology provides a ‘no quibble’ refund/exchange policy on the understanding items are returned in their original condition, unopened and unused. We reserve the right to refuse refunds for used or opened goods. However, in the unlikely event a product has not met with your expectations and you would like to request a refund/exchange, please email us at refunds@hairology.co.uk explaining your reasoning and the amount left of the product/s purchased. Hairology will consider each and any request on a case-by-case basis. In all cases the cost of returning any items is the responsibility of the customer. Returns will not be accepted without prior approval from Hairology via email or in writing. We do not provide refunds after 14 days of receipt of product.